LAA: The Best Aviation Academy in Nigeria

Lagos Aviation Academy supports all areas of the Aviation industry with relevant courses and well-trained tutors.

Our staff applies their experience-based knowledge and skills to creatively impact every student.

Do you desire a career in Aviation? We will be excited to receive you.

With a track history of producing the best and most efficient aviation professionals in Nigeria, Lagos Aviation Academy is unrivaled in its desire and drive to produce the best Aviation personnel in the country.

Below are the course content and some of the new skill-set students acquire and become proficient at after taking any of these courses:

BASIC TICKETING AND RESERVATION WITH AMADEUS

This basic ten-day programme will equip participants with the skills and knowledge needed for searching for fares and packages, booking reservations, and using ticketing platforms.

Course Content:

• Aviation Alphabets
• Decoding Airport, Airline & City Codes
• IATA Geography Areas
• One Way & Return Fare Construction
• Children & Infant fares
• Travel Formalities
• Billing & Settlement Plan
• Consolidator Net Fares
• Amadeus GDS

What you will Learn?

Upon course completion, you will know how to:

• Identify and price different types of journey
• Interpret standard industry codes and utilize same in making travel reservations
• Offer expert advice to clients on the passport, visa and health requirements
• Create and manage reservations on the Amadeus GDS platform

TOUR PACKAGE

 This course will help you gain increased confidence in your ability to sell destinations, answer common questions asked by travel customers, and provide valuable advice that customers are willing to pay for.

READ ALSO: WANT TO BECOME A TRAVEL PROFESSIONAL? TAKE THESE COURSES!

Course Content:

• Destination Geography and the Leisure Traveler
• Types of tours
• In-bound & Out-bound tours
• Components of tour
• Human Population and the “World Village”
• Major Natural Geographical Features
• Major World Tourist Destinations and Attractions

What you will Learn:

• Identify Tourist products and destinations
• Design local and international tours
• Techniques for conducting successful tours
• Business Opportunities in the Tourism sector
• Practical experience on tours

CUSTOMER SERVICE

This course will teach you how to drive outstanding customer service with the winning combination of knowledge, skills, and attitude. 

Course Content:

• Internal & External Customers
• Team building
• Verbal & Non-verbal Communication Skills
• Customer Contact Techniques
• Cross-cultural Awareness
• Customer Service and Technology
• Winning Customer Loyalty
• Handling Difficult Customers
• Coping with Work Stress

What you will Learn?

Upon course completion, you will know how to

• Explain the importance of delivering excellent customer service
• Understand customer service as an integral element in Business success
• Function effectively in a team
• Effective communication and customer contact techniques
• Identify the benefits of developing customer loyalty and strategies for building customer loyalty
• How to handle difficult or upset customers
• Relate job performance to workplace stress and recommend coping strategies

PASSENGER GROUND SERVICES

Do you have a dream to work as an airport attendant, ticketing agent or even an airline representative? If YES then this course is for you!

READ ALSO: HOW MUCH DOES A CAREER IN AVIATION COST?

Course Content:

• Introduction to airport and airline operations
• Decoding airline, airport and city codes
• Types of airports
• Passenger and Baggage check-in procedures
• Conditions of passenger and baggage carriage, boarding and disembarking procedures
• Travel formalities
• Dangerous Goods regulations awareness for passenger service agents
• Aviation security procedures for passenger and baggage transport
• Enhanced passenger facilitation, latest innovations and career opportunities

What you will learn?

On completing this course, you’ll know how to:

• Understand how airlines and airports operate in relation to the provision of passenger services
• Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs
• Interpret the respective regulatory requirements related to passenger and baggage transport
• Ensure safe and secure passenger and baggage transport
• Provide superior customer service in a demanding customer-facing environment
• Learn about the latest technological innovations in passenger services
• Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel

IATA FOUNDATION IN TRAVEL & TOURISM WITH AMADEUS

Our courses are designed to equip you with the necessary skills required to enable you to find your own space and excel in this fast-growing industry.

Course Content:

• The Travel & Tourism Industry and the Travel Professional
• Geography in Travel Planning
• Travel formalities
• Air transport essentials
• Hotel, Rail, Cruise, Tour products, and Car rental
• Serving the travel customer
• Airfares & Ticketing
• Global Distribution Systems (GDS) – Amadeus

What you will Learn?

On completing this course, you’ll know how to

• Offer expert advice to clients on the passport, visa, and travel insurance requirements
• Interpret standard industry codes and utilize same in making travel reservations
• Deliver excellent customer service and increase your customer retention
• Promote available ancillary services to airline passengers during their journey
• Create and manage reservations as well as issue travel documents on any of the GDS platforms.

READ ALSO: 5 NEW YEAR RESOLUTIONS YOU SHOULD MAKE IN 2021

IATA MANAGING THE TRAVEL BUSINESS

 Tap into your talents and unlock your potential of becoming an excellent manager.

Course Content:

• Managerial Skills
• Negotiation Skills
• Special Interest Travel & Tour Production
• Corporate Event and Meeting Management
• Agency Financial Management & Accounting
• Sales & Marketing
• Technology in the Travel Industry

What you will Learn?

On completing this course, you’ll know how to

• Understand the manager’s roles and responsibilities within a travel agency
• Coach and motivate employees
• Develop sound negotiating skills
• Develop new products and services
• Arrange special interest travel and tour production
• Set up proper back-office operations

READ ALSO: REASONS WHY YOU SHOULD WORK AS A CABIN CREW

Conclusion

At Lagos Aviation Academy, we are focused on training excellence, delivering high quality and accredited training programs in aviation at home and abroad.

The academy has forged strategic partnerships with local and international aviation bodies and academic institutes, focusing on promoting the importance of education in aviation. Enroll in one of our courses today, you will be glad you did.

Need assistance in making a choice of course? You can call us on 09087660165 and we will be glad to assist.